Order processing
Orders are prepared Monday to Friday, excluding public holidays. We usually dispatch within 48 working hours of payment confirmation. During busy periods this may take slightly longer ; we will let you know by email.
Where we deliver
We deliver across the European Union and internationally (the Americas, Australia and beyond). Available destinations and the corresponding costs are shown automatically at the delivery step, before any payment is taken.
Delivery times
Once the parcel has been handed to the carrier, allow on average :
- United Kingdom and Ireland : 4 to 12 working days
- European Union, the Americas, Australia and rest of the world : 5 to 14 working days
These times are indicative and depend on the carrier. They do not include the processing time.
Tracking
Every parcel is tracked. As soon as it is handed to the carrier, an email sends you your tracking number and the link to follow the parcel.
Delivery costs
Any costs depend on the destination and the contents of the basket. They are calculated and displayed before the order is finally confirmed : you will never be charged an amount that has not been shown to you beforehand.
Delivery address
Please check your address before confirming. An incomplete or incorrect address can delay delivery or cause the parcel to be returned. If you spot a mistake, write to us straight away at contact@anyzia.com : we can correct it as long as the parcel has not left.
Parcels not delivered, lost or damaged
If tracking stops updating, if the parcel arrives damaged or if it does not arrive within the stated time, contact us. We open an enquiry with the carrier and, depending on the outcome, resend the order or refund it in full. You never have to pay anything up front.
On receipt
Please check the condition of the parcel on delivery. If damage is visible, note your reservations with the carrier and tell us as soon as possible, with photographs where you can.